Buying used? Start here.
A few checks can help you choose the right phone or laptop. Ask about the actual device, not just the model.
Check the exact model
Confirm the model, storage and condition. For a laptop, ask about its processor, RAM and SSD.
Ask about battery and wear
Ask for battery health where available. Check the screen, body, buttons, ports and cameras.
Ask what was tested or repaired
For a refurbished device, ask which parts were replaced. Check that the device is ready for your own account.
Confirm what is included
Ask about the charger, cables and other accessories. Confirm compatibility with what you already own.
Check the purchase terms
Confirm any warranty and return terms for that item. Ask about payment, collection or delivery before ordering.